There are a number of features you must include when writing a letter to request a post-paid to pre-paid conversion.
At the opening of the letter, introduce yourself as one of the company's loyal or long-standing clients. Phone companies are always finding ways to please their current customers, as maintaining current clients is just as important as enticing new ones. By introducing yourself in this way, you are immediately informing the reader that you are a paying customer, and therefore you have certain rights and expectations.
- State why you want the conversion
Do you want the conversion because you are unhappy with your current service? If so, state this in the letter. Do you want the conversion because you feel that a pre-paid package would benefit you more than a post-paid one? Then you should state that in the letter. Make sure that your reason for wanting the conversion is legitimate and strong in order to achieve maximum results from your letter.
- Use polite but firm language - especially if you're complaining
If you are unhappy with your current service, and therefore want a conversion, make sure not to sound aggressive or violent. Instead, use firm but polite language to convey your unhappiness. A statement such as "your post-paid service is not fulfilling my expectations, nor is it serving my needs, and as a result I would like to change from a post-paid to a pre-paid plan" is suitable. Using offensive language in such situations is not encouraged on any level.
A conversion cannot occur after one letter - it will require contact between you and the phone company for some time. As a result, ensure that you include all of your contact details, such as address, telephone number and email address. In addition, end your letter with a phrase such as "I hope to hear from you soon so we can move the conversion process forward" - this expresses your commitment to the conversion.
